Hello fellow selfhosters, I tried to find a piece of software that could achieve my goal but maybe I am not searching in the correct areas. So I thought of asking here for suggestions or directions I could take.
I am looking for software that could fill a purpose of tracking like a helpdesk ticketing portal but not be a full blown ticketing portal.
For example I want to track current tasks like an RMA I am doing right now with Logitech (currently organized in my email inbox/folders) or keep track of shipments (currently tracked in Google Keep in this format: Shop | MM YYYY | Order-ID | Contents | Tracking:<Shipping Number>
)
Android and Windows.
Things like creating companies to track tickets with. I would rather just keep track of the issue (maybe with some form of history to go back in time?) and not be lost in endless classification of company number, telephone, contacts etc.
Maybe I am in search of a unicorn-glitter edition^tm^ and just need someone to tell me that doesn't exist or I am not looking for the correct thing or term.
The help is highly appreciated :)
PS: While preferred it doesn't need to be selfhosted. It should be accessible via smartphone (app or web doesnt really matter) and on desktop (program or web).
Currently in consideration are (thanks for the suggestions so far!):
@Appoxo
@lemmy.dbzer0.com