Centretown neighbourhood chosen as testing ground for mental crisis phone line

An incoming program in Ottawa that would serve as an alternate to 911 for calls about mental health issues will first be rolled out in the neighbourhood of Centretown, following the recommendation of a panel of mental health experts.

The program, which will create a new phone number for people in crisis and include a triaging and dispatch system, was approved in late June by city councillors.

However the decision of where to first roll out the program was left to a committee of local mental health experts.

That committee's decision to launch the program in the area bound by Bronson Avenue, Elgin Street, Parliament Hill and Highway 417, is being applauded by front-line health workers in the neighbourhood.

"We've been asking for it for a long time and we are thrilled with it," said Michelle Hurtubise, executive director of the Centretown Community Health Centre (CCHC) on Cooper Street.

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