This is the way most of the ones around me work. It's extra frustrating because as soon as you start pressing extra buttons the cashier knows you are not giving a tip. I tip generously at dine in restaurants but tipping for pickup is ridiculous.
Is this at the Newark airport? I flew through there a couple weeks ago and think I went to this same checkout and was equally annoyed.
Yeah my many years as a cashier makes my cashiering efforts VERY expensive. Due to my experience, my effort is worth atleast the price of that Vita Coco!
Google an airport-adjacent industry and interact with the sponsored links a bit. I bet they pay a ton per click.
Although I suppose they'll just offset that cost to the customer.
There is a 3% tax added specifically to cover extra pay for Airport Workers. Why are you being asked to tip for a self service kiosk.
I hate this. If I don’t tip I’m an asshole. If I tip I let companies pay their workers like garbage.
Dear companies. Pay your employees more. Frankly I’d be less insulted if they just rose the price by 20% then asking me to tip. IMHO if they employers did this they would just pocket the difference.
And I’m guessing bus boys are paid even less than the server.
You're not a asshole if you don't tip, it's not your fault if companies don't treat their employees right
We need some common sense regulations on tips and hidden fees. They need to be limited in some way at this point and, preferably just banned altogether.
For a start, regulations that force any system with 'quick tip' buttons of 15/20/etc % HAVE to have a No Tip option as well. Can't force your customers to type out 0.00.
How about we make minimum wage an actual minimum for everyone and get rid of tipping culture altogether.
If I want to tip for great service on top of the FAIR wages that the employer is paying, then I have that option.
I don't understanding tipping up front. Before you've received your food...
Also feels like a threat asking for a tip immediately... Like, if you don't tip or they don't like the amount, the person making it is going to deliberately fuck with the food.
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$25 for a god damn wrap and water?? Are you serious? I can go to a Mexican restaurant and get chips & salsa and Fajitas for 2 and a Coke for for cheaper!
CIBO Express is at the Newark New Jersey Airport. So the price is the usual airport overpriced stuff.
FYI - the airport workers don't care if you put $0 for the tip. In fact, this terminal has a very convenient "No Tip" button right there, which is better than the ones which require you to hit Custom then select "$0".
In fact, I've yet to find a single person who has objected to me putting $0 in one of these terminals. I've even asked when they are standing right in front of me, Do You Get This Tip? And in all cases, they've said no.
So it's a pure money grab by the management. So feel good about putting in a $0!
wow nice, where is that so I can avoid it like the black plague? that's ~$6 food anywhere else.
15$ for a chicken ceasar wrap? I get chipotle chicken wraps just like that, in the same containers, for almost 10$ less at 711. In Canada.
Definitely an airport.
This is the CIBO Express at Newark International Airport, based on the receipt and the packaging. So it's over-priced airport food!
This is seemingly an American only phenomenon. No one likes tipping, but if you patronize an establishment that abuses its staff with unlivable wages, you're condoning bad business. At least help the server out if they put in the effort. At a self checkout though??? foh
The only place I've seen this in self-service kiosks in the UK is in McDonald's, but in fairness they actually do have human staff that do quite a bit of work.
I have no idea if they actually get the tips though.
I feel like this is just a lazy one system design for all. Its like subway's question when paying with credit card. I'm not tipping them to make a sandwich, just charge more for the sandwich.
I suspect you're correct. It's probably a default part of the POS system's checkout screens, and the manager is too technologically illiterate to customize it, or too lazy.
Nah the set up likely left this in even if it is optional precisely to socially pressure consumers into tipping.
Sure some might just not know any better, but the fact they are so ubiquitous in situations where tipping isn't expected broadly reeks of deliberate malfeasance.