how are you labeling the new season of Futurama?
looks like tvdb doesn't have anything past season 9 yet. technically it's season 12, right?
I haven't paid any attention to it and haven't had problems. Sonarr and Plex both say it's season 9 and it recently started.
what agent and scanner are you using on your Plex TV library?
also make sure no other agents are overriding your chosen agent in the Agents section of the server settings. maybe local media assets are overriding it or something.
A bit of clarification here because this is a mistake I have seen too many make.
The first thing is that You should only use the Plex Series and Plex Movies Agent. They are the official and up-to-date Agents that you need. All other Metadata Agents like TheTVDB and TheMovieDB are outdated and unmaintained. The new Metadata Agents are also faster than the old ones, Unless you use some specific 3rd Party Agents, the Plex Series and plex Movies Agent are more than enough for you because they get their metadata from watch.plex.tv which aggregates them from TheMovieDB, TheTVDB and IMDB.
When you use those agents, you only configure them through the Advanced Section in your library. The "Agents" Section in your Plex Server Settings is absolutely meaningless for those new and official Agents because the Agents listed there are based on the old Metadata Agent system written in Python (IIRC the new ones are written in C++ like the rest of Plex).
Also, that Agent section is based on a Priority list, not on an "override" list. This means that the list is being processed from Top to bottom, each agent in that list will provide their own metadata and write that to the Library item but it will only add metadata that doesn't already exist yet. This means that if the first metadata agent provides a Synopsis for the library item, the next Agent will not override it.
So, with the new Metadata Agents, there is nothing to override and the Agent section can be completely ignored. Only when you use 3rd party metadata Agents, this section would be of interest to you.
Source: I am the developer of the MyAnimeList Metadata Agent for Plex.
thanks for the details, but it's still something OP should look into. clearly something is not working correctly for them, so maybe they are using the old agents and perhaps have prioritized local assets for some reason. do you have any other ideas?
From the very low amount of information, there isn't much to go by so the usual would have to be checked.
OP should definitely use the new agents, again, anything other than the official agents are unsupported and shouldn't be used unless you use a specific metadata agent for a specific source. If that is tmdb, tvdb or imdb then the new agents will work just as fine if not better.
Then the usual suspects would need to be checked. Naming convention being followed, content not being merged into other episodes etc.
So if the new season is not appearing inside the show, it either wasn't detected because of the file naming or merged with some other content (filter -> duplicates).
Without any further information, there is very little to speculate further
New season is 9. I also have three movies in my movies library that are sometimes seen as seasons.