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Clarification Update on Intel Core 13th/14th Gen Desktop Processor Support Process

https://community.intel.com/t5/Processors/Clarification-Update-on-Intel-Core-13th-14th-Gen-Desktop/m-p/1618462

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. To help streamline the support process, Intel's guidance is as follows: For users who purchased 13th/...

5 comments

M1ch431

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Who the hell wants a replacement that is gimped in performance after months of crashing?

zelifcam

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Is there an official way to test your CPU if it’s damaged? Months ago I noticed issues when running Prime95 and found chatter on how to tweak the bios to improve stability. I’ve also been updating my bios and keeping an eye on their support page.

What I’m getting at is that I’m not sure if it was damaged. I have noticed an issue here or there random and not often, but I’m always going to wonder if my chip is bad or just normal bugs that occur time to time.

cmnybo

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If you suspect it has been damaged, you should try to get a replacement. Considering what has been happening with them, I would suspect damage if there were stability issues in Prime95.

If you do get a replacement, don't use it until the microcode has been updated in your BIOS.

zelifcam

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Thanks for the response. As I said, I’m aware RMA they just announced, current mitigations, bios updates and using Prime95 to test stability. I’m not seeing crashes with Prime95 since tweaking and eventually installing the latest ASUS bios with included microcode update. I have seen a crash in PrusaSlicer on occasion. Which is making me wonder.

Anyway, I was trying to understand if there’s an official test, software or process to determine if damage has occurred.

It seems there’s not.

KarnaSubarna

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I was reading somewhere that Intel will publish a tool to verify that.