https://www.wired.com/story/google-repair-policy-broken/
You have options for repairing Pixel phones and tablets, but fixing any of Google’s other hardware is almost futile. It’s time Google offered proper repair options for its growing lineup of gadgets.
Google is broken, they have had no end user service for many years.
I think you can get service if you are a government or large company.
Their customer service first fucked me back in the Nexus 4 days.
I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.
I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.
I was never able to get a fixed Nexus 4.
I think you can get service if you are a government or large company.
You're so optimistic. It depends on how you define service, they will talk to you if they're large enough, but it's still a nightmare getting them to talk to each other within google, getting support is still problematic.
I'm never buying a Google product again after dealing with their "support" for a warranty repair. I've given Google thousands over the years. What a silly short sighed company they've become.
Apple is not the only other option for laptops, if I'm understanding you correctly. Get another laptop and install Linux on it - eg the Fedora Slimbook, or the Framework laptops. And if I misunderstood and it's actually a phone, get a Pixel and install Graphene OS, or a Fairphone and install another third party degoogled ROM, eg Lineage OS.
Not the only option but the one that historically gave me the best support, usually when my Apple laptop has an issue it is a couple of days out and it will come back as new. The articule talks about everything that is not a pixel phone, that includes the pixel book that cannot be fixed , and in my case the display failed, I was able to boot with an external monitor. I was out of warranty, so google told me to pay to replace, almost 60 or 70 percent of what it cost. I declined and vowed to never buy another google hardware again.
As if their repair policies weren't as egregious... I still cannot get over the fact that there is software part pairing and their laptops have soldered-on SSDs :/