https://www.macrumors.com/2023/08/30/apple-social-media-support-report/?
Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later...
Would be nice if companies can spin up their own (lemmy|mastodon|...) instances and push out releases there. No more "blue check marks" to verify authenticity or relying on the platform to be stable. If it comes from @public.apple.com, then it's guaranteed to be authentic.
If it’s good enough for the BBC and the German government, then it’s good enough for large corporations.
Plus, there was just a post earlier today where someone was showing X/Twitter was asking for $1000 a month to verify their business account. Why would Apple ever pay that?
i agree that apple probably doesnt want to throw $1k/mo into the trash, but if you were to take a detailed look at all of the money apple spends each month, you would likely find a lot of waste that is harder to justify than having a verified presence on twitter. not saying i agree with them hypothetically spending $1k/mo on twitter, but if you're running a multinational corporation that pulls in almost $400 billion a year, you most likely wouldn't care too much about where 0.000003% of your annual revenue is going.
Also they can additionally see subdomain accounts as a verification service.
The point of Twitter was they didn't have to do it themselves tho. Company websites weren't a thing back in the past bur became one for the same reason they later got Twitter. The suggestion of self hosting is, in a way, somewhat of a step back. But they SHOULD be doing it.
… what? Why would a company release software on a microblogging platform?
What I think you’re getting at is the use of asymmetric cryptography. But Apple can use that while still releasing thru normal means like the App Store, their website, etc
The fuck are you talking about???
They’re not talking about releasing software, they’re talking about customer support.
They wouldn't release software, Apple would run their own federated server.
Similarly to apple has its own Apple.com email addresses.
This is a clickbait headline. The full information is: “Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website…”
The headline is expecting people to click to read what Twitter and YouTube did to piss off big daddy Apple however they are also eliminating their own community website.
I think the fact that they have an iMessage endpoint dedicated to support should be enough, on top of the on-site and in-person options.
If you’ve got a device to ask for support on YouTube or Twixxer, you’ve got a device that can at the very least open up a chat on their site. If not connect directly within iMessage.
Yes but that’s traditionally marketing, where a company just says “we will pass your info along” instead of actual support.