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Air Canada must honor refund policy invented by airline’s chatbot

https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

Air Canada appears to have quietly killed its costly chatbot support.

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fedroxx

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That won't hold up, though.

AnActOfCreation

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I don't know about that. From the article:

Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.