Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

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Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

https://www.wsj.com/articles/uber-airbnb-ratings-perfect-scores-customers-93686deb

Riddled With Confusion and Guilt, ‘People Hand Out 5 Stars Like It’s Candy.’

Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’