Also, Kevin is likely being forced to chat with 3+ customers simultaneously, so that's why it might take a minute to get back to you.
3 could be a minimum. And the issues won't be similar, they'll be just as random as anything else coming in. And their system to actually look up info and make changes will likely only work on one account at a time. It's possible, but unlikely that the system could use tabs to switch between accounts for chats. That would have required AT&T to actually do something to make the agents job easier, and would cost money to develop.
Their CRM software is a steaming pile of shit, but they can pull up multiple accounts at once.
Well, at least it can do the minimum. Not saying much still, but better than I expected from AT&T.
I wonder if that was actually from Cingular when they bought the old AT&T and decided to use the AT&T name instead going forwards.
I am being forced to ‘chat’ with ‘Kevin’ because the limited options and ‘competitive’ choices in my area (which is a major market city)
