Most consumers hate the idea of AI-generated customer service
Open link in next tab
Most consumers hate the idea of AI-generated customer service
https://www.techspot.com/news/103748-most-consumers-hate-idea-ai-generated-customer-service.html
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...