Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
https://arstechnica.com/tech-policy/2023/06/ftc-sues-amazon-over-4-page-6-click-15-option-prime-cancellation-process/
FTC: Amazon tricked users into buying Prime and made canceling a Homeric ordeal.