"How to help someone use a computer.", a guide from 1996
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https://pages.gseis.ucla.edu/faculty/agre/how-to-help.html
A friend shared a post from someone else that was talking about this article. I've quoted the text from that post below:
This is a 1996 guide on how to help someone use a computer. It's strikingly resonant with 'how to be a parent', or really 'how to help anyone with anything'. A nice example of "the universal within the particular"