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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions

Air Canada must pay after chatbot lies to grieving passenger

https://www.theregister.com/2024/02/15/air_canada_chatbot_fine/

Airline tried arguing virtual assistant was solely responsible for its own actions

Air Canada must pay after chatbot lies to grieving passenger

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marth_21

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Most likely to fight the precedent of them being liable for using an ai chatbot that gives faulty information.

brianorca

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A settlement would cost less, can be kept private, and doesn't set precedent. Now they have an actual court case judgement, and that does set precedent.