2.7 million student-loan borrowers' accounts will be switched to a company that the Education Department previously punished for poor customer service

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2.7 million student-loan borrowers' accounts will be switched to a company that the Education Department previously punished for poor customer service

https://www.businessinsider.com/student-loan-borrowers-transferred-navient-to-mohela-poor-customer-service-2024-2

Navient announced it would begin outsourcing servicing of its privately held student loans to MOHELA, a controversial servicer of federal loans.

2.7 million student-loan borrowers' accounts will be switched to a company that the Education Department previously punished for poor customer service