'It hasn't delivered': The spectacular failure of self-checkout technology
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'It hasn't delivered': The spectacular failure of self-checkout technology
https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.