https://nationalpost.com/news/business-owner-hires-chatgpt-for-customer-service-then-fires-the-humans
Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
And the way customer support staff can be/is abused in the US is so dehumanizing. Nobody should have to go through that wrestling ring.
A lot of that abuse is because customer service has been gutted to the point that it is infuriating to a vast number of customers calling about what should be basic matters. Not that it's justified, it's just that is doesn't necessarily have to be such a draining job if not for the greed that puts them in that situation.
There was a recent episode of Ai no Idenshi an anime regarding such topics. The customer service episode was nuts and hits on these points so well.
It's a great show for anyone interested in fleshing some of the more mundane topics of ai out. I've read and watched a lot of scifi and it hit some novel stuff for me.